Ikeja electric meter error codes and Solutions
keja electric is the biggest electricity distribution network in Nigeria. They provide prepaid meters with the help of the meter asset providers to homes and companies in major part of Lagos.
Majority of the prepaid meters displays errors that can be fixed by the customers. Some of the errors may require the input of a trained technician. There are also shortcodes attributes to each meter that customers can use to display relevant information. For example, a customer can use a shortcode to display the last token input entered on a meter. Sometimes a step like this is necessary to confirm if the last token entered by the customer actually registered on the prepaid meter.
When your meter displays any of the error codes, you can simply call the Ikeja electric customer care lines or you can try to identify the problem and see if it is something you can fix yourself.
The error codes are different depending on the meter type you have in your home or office.
Here is a list of prepaid meters customers recharge online and supplied by Ikeja electric and some of the basic error codes and troubleshooting defaults.
CONLAG wUIU
CIU -PC1
Please not that if the error is not something you can fix, it is advisable that you call in a trained technician to resolve any of the problems.
You should read what customers can do and cannot do with the Ikeja electric prepaid meters here
Prepaid meter types, error and Solutions
CONLAG wUIU
Sometimes, the meter can automatically disconnects and trip. Some of the individual trip events recorded in the meter include the following
1. Credit trip: Automatic reconnection by entering a new credit token.
2. Tamper: Automatic reconnection by entering a clear tamper token.
3. Thermal Overload: Manual or automatic reconnection, depending on the configuration set at the time of production.
4. Current Overload: Manual or automatic reconnection, depending on the configuration set at the time of production.
5. Power Overload: Manual or automatic reconnection, depending on the configuration set at the time of production.
6. Credit load trip: Manual or automatic reconnection, depending on the configuration set at the time of production.
7. Scheduled load restriction Overload: Manual or automatic reconnection, depending on the configuration set at the time of production.
8. Critical load restriction overload: Manual or automatic reconnection, depending on the configuration set at the time of production.
9. Under voltage: Manual or automatic reconnection, depending on the configuration set at the time of production.
To find reasons for the last disconnect you can punch different code as seen below.
Short code: #073#
This short code will display the last abnormal trip event that caused the consumer’s load to be disconnected.
Power overload , Current over load, Thermal overload, Over voltage, Under voltage, Line/load reversal, The meter has run out of allocated consumption (over consumption).
Shortcode: #079#
This shortcode is used to reconnect a consumer's supply, where manual reconnection is required.
Consumers can also hold the # key for three seconds.
Automatic Reconnection
This follows a reconnection process where the consumer's supply is only reconnected 30 seconds after a trip event occurs.
If a valid trip condition exists, the five 30 second reconnection attempts followed by the 30-minute lockout cycle, repeat indefinitely.
Timed reconnection occurs with the following trip conditions:
1. Power overload
2. Current overload
3. Thermal overload
4. Over voltage
5. Under voltage
6. Line/load reversal
7. Consumption restriction
Consumer initiated Disconnection
Shortcode: #085#
A consumer can manually disconnect the electricity supply using this function if it is permitted by the utility company i.e Ikeja electric in this case. Sometimes this function is permitted to allow the consumer to cut the power off in case of electricity surge. The picture below shows the display when the code is permitted and when it is not permitted.
Token Errors
Sometimes errors are not limited to the meter connectivity, but also the tokens entered by customers to recharge their prepaid meters. Some of the token errors are highlighted below.
invalid Token
This occurs when the authentication of a token fails.
Possible Reasons for invalid token
The meter serial number on the token doesn’t match the physical meter number on the meter.
The tariff index on the token is not the same as the tariff index programmed into the meter.
The supply group code that the token was made on differs to the supply group code in the meter.
The key revision number of the token differs to the key revision number as programmed into the meter.
The token was entered into the meter incorrectly.
Solution
1. Check the printout of the token.
2. Run #030# for the supply group code (SGC).
3. Run #006# for the tariff index.
4. All the information should be validated to determine why the token didn’t work.
Token entry lockout active
This occurs when a token is entered incorrectly or is not valid, and the meter automatically locks out for a period of time.
Possible Reasons for token entry lockout
The token entered is incorrect or invalid.
Solution
The remaining lockout time is displayed. Once this time is complete, enter a valid token.
Duplicate or used token
This occurs when a token has the same ID as a token already entered.
Possible Reasons
Same token used
Solution
Enter a valid token. You can discard this token as it is not valid.
Meter full
This occurs when the credit loaded from a token takes the credit balance over the maximum amount permitted for the meter.
Possible Reasons for meter full
The meter cannot accept more credit than the maximum credit limit.
Solution
The credit associated with the token is not loaded onto the meter. You can use the token at another time.
Expired Token
This occurs when a token has an ID older than the oldest token loaded on the meter.
Possible reason
This token has expired and is too old to be loaded on the meter.
Solution
Enter a valid token. You can discard this token as it is not valid.
Token processing failed
This occurs when the token is accepted by the meter but cannot be processed.
Possible reason
Break in network
Solution
Please try again
Expired meter decoder key
This occurs when the meter decoder key has expired.
A possible reason for expired decoder key
The unique meter key has expired and this meter cannot accept tokens.
Solution
The utility company or ikeja electric in this case must change the meter key by entering a key change token.
Terminal cover open
This occurs when the terminal cover is not fitted correctly.
Reason for Terminal cover open
This may be due to the incorrect installation of the terminal cover during meter commissioning, or when entering a clear tamper token.
Solution (best carried out by a trained technician)
Commissioning: install the terminal cover and repeat the commissioning procedure.
Tamper: install the tamper cover correctly and re-enter the clear tamper token.
Display overrun
This occurs when the value displayed is greater than the maximum display area of the screen.
Standard definition items
There are some codes that are standard on all of this particular prepaid meter type.
The STS dispenser test token is a non-meter specific code, used to perform a series of tests on the meter.
The test continues to step through the sequence automatically, briefly displaying the data shown for each step.
To perform this test, enter the following 20 digit token:
5649 3153 7254 5031 3471 (Please confirm with you DISCO)
To view a specific item, simply enter the relevant shortcode. For example #006# to view the tariff index.
Shortcode : 000
Description
Dispenser test (STS0)
Display
This shortcode initiates the dispenser test
Sortcode: 001
Description
Load switch test (STS1)
Display
Shortcode: 002
Description
Display test (STS2)
Display
Shortcode: 003
Description
Input device test (STS6), pressing 0-9 the display will be filled with the value of the key as shown
Display
Shortcode: 004
Description
Accumulated energy consumption - MTTD (STS3) followed by the UTTD
Display
Shortcode: 005
Description
Key revision and key type (STS4)
Display
Shortcode: 006
Description
Tariff index (STS5)
Display
Shortcode: 007
Description
Maximum power limit (STS7)
Display
Shortcode: 008
Description
Tamper status (STS8)
A ‘0’ indicates the meter is not in a tamper state
A ‘1’ indicates the meter is in a tamper state
To perform these functions, tamper detection must be enabled on the meter
Display
Shortcode: 009
Description
Available credit
Display
Shortcode: 010
Description
Phase unbalance (STS11)
Display
Shortcode: 30
Description
Display the supply group code
Display
Shortcode: 31
Description
Display the status register to determine if the meter is commissioned, un-commissioned, or in a tamper state
Display
Shortcode: 32
Description
View the meter's low credit warning limit
Display
Shortcode: 33
Description
View the meter's thermal trip limit. This is displayed as an ADC reference value
Display
Shortcode: 34
Description
View the meter's remaining reconnection time
Display
Shortcode: 35
Description
View the meter's under or over voltage limits
The first menu displays the under-voltage limit
The second menu displays the over voltage limit
Display
Shortcode : 36
Description
Pair a wireless user interface unit (wUIU) or a wireless extender (WEX) to a wireless meter.
Display
Shortcode: 37
Description
View the meter's current trip limit. This is displayed in amperes
Display
Shortcode: 038
Description
Wireless meter model type (applicable to wireless meters only)
1= BEC44(08) 2= BEC62(08) 3= wBEC44(09) 4= BEC44(09)
Display
Shortcode: 39
Description
View the user interface’s firmware version. (applicable to split configuration meters only)
Display
Shortcode: 047
Description
View the available consumption
Display
Shortcode: 050
Description
View the instantaneous power (STS09)
Display
Shortcode: 051
Description
View the meter's GPS coordinates
The first menu displays the longitude, degrees, minutes, seconds and decimal fraction seconds
The second menu displays the latitude, degrees, minutes, seconds and decimal fraction seconds
Display
Shortcode: 070
Description
View the average power consumption.
For three phase meters, pressing the hash key will display the average power consumption per phase
Display
Shortcode: 071
Description
View the meter's current consumption.
For three phase meters, pressing the hash key will display the current consumption per phase
Display
Shortcode: 072
Description
View the meter's average voltage per phase
For three phase meters, pressing the hash key will display the average voltage per phase
Display
Shortcode: 074
Description
View the time remaining until 0 kWh credit Can be displayed in hours and days
The first menu indicates the time remaining till zero credit based on the current (instantaneous) consumption.
The first menu indicates the time remaining till zero credit based on the average consumption over a 24 hour period.
Display
Shortcode: 075
Description
View the RF signal strength (applicable to wireless meters only)
Display
Shortcode: 076
Description
View the total consumption to date
Display
Shortcode: 077
Description
View the total user credit entered into the meter
Display
Shortcode: 079
Description
Manually reconnect a consumer's supply
Display
Shortcode: 080
Description
Reset the UIU (applicable to split configuration meters only)
Display
Shortcode: 081
Description
View the UIU refresh interval (applicable to split configuration meters only)
Display
Shortcode: 082
Description
View if the terminal cover is fitted correctly for tamper enabled meters. See the tamper section for further information
Display
Shortcode: 084
Description
View the last post-paid / pre-paid tenancy change Meter Total to Date (MTTD) register
Display
Shortcode: 085
Description
Manually disconnect the consumer's supply
The tick indicates the manual disconnect was performed and the cross indicates the manual disconnect was not allowed
Display
Shortcode: 086
Description
View reactive power and power factor information
The first menu indicates the reactive power
The second menu indicates the power factor
Display
Shortcode: 087
Description
View the consumer's consumption since the counter was last reset.
Display
Operational statistics
To view operational statistics, use the following shortcodes
Shortcode: 200 - 209
Description
View the last 5 credit tokens entered (1 – 5)
(applicable to prepaid meters only)
Display
Shortcode: 251 - 260
Description
View the last 10-meter specific tokens entered on the meter
Display
See the Last 10-meter specific tokens entered section
Shortcode: 271
Description
View the estimated average daily and monthly consumption
Display
See the Estimated Average Daily and 30 Day Consumption section
Shortcode: 272
Description
View the consumption for the last 1 hour, 24 hours or 30 days
Display
See the Last Hour, Last 24-Hours and Last 30 Days Consumption section.
Meter error codes
E01 - Meter not initialised - contact Ikeja electric or DISCO
E02 - Meter not calibrated - contact Ikeja electric or DISCO
E03 - Internal error - contact Ikeja electric or DISCO
E04 - No supply voltage present
E07 - Communication error between the meter and UIU
E08 - Wireless user interface error - Ikeja electric or DISCO
E09 - Incompatibility between the meter and UIU
E10 - Software error - Ikeja electric or DISCO
E20 - Remote disconnection initiated
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