How to activate your prepaid meter

We noticed a lot of new installed prepaid meter users are unable to load their token during or after the first recharge.

This is usually due to the in-activation of the meter.

In such cases, the meter normally shows an error message that looks like this AAAAAAAA.

The problem can be resolved easily by the generation of your activation code.

If you know anyone in this situation. We are more than happy to help.

Including those who are waiting for an activation key.

Simply send us a buzz on WhatsApp here with your prepaid meter details and we will help you generate the activation token.

How to get your Ikeja electric prepaid meter

If you have paid for a meter and are yet to be metered kindly send the details listed to the email address shown. This is mostly applicable to customers who didn't write their ARN during payment.

It is important to state your Application Reference Number (ARN) When making payment for your prepaid meter acquisition.

If you have paid for your meter but your payment is yet to be acknowledged please send an email to

FinanceMap@ikejaelectric.com with the following information:

- ARN Number
- CIS Account Number
- Copy of payment evidence
- Account Name ( as Stated on the KYC portal)

How do I make a complaint about Ikeja electric service

Step 1

When an electricity Customer wants to make a complaint, the first point of call shall be the Customer Complaints Unit (CCU) of the Distribution Company responsible for supplying electricity to the area.

Step 2

Any customer dissatisfied with the outcome of the handling of his complaint(s) by the CCU or encounters delay/failure in the handling of such complaints may refer his complaint(s) to the NERC Consumer Forum.

Click here to find the location of NERC Consumer Forum Offices


Step 3

If either party (Customer or DisCo) is dissatisfied with the decision of the NERC Consumer Forum. A petition may then be submitted to the Commission.

See: Petitions, Hearings & Dispute Resolutions 


The Customer Complaints redress mechanism of the Commission is governed by the following:


1. Customer Service Standards of Performance for Distribution Companies
2. Customer Complaints Handling Standards & Procedures
3. Connection & Disconnection procedures for Electricity Services
4. Meter Reading, Cash Collections & Credit Management for Electricity supply

Click here to know your Rights and Obligation as an Electricity Customer